Shopping terms, conditions of sales, general information

If you agree with the following terms and conditions you may give your order. If you do not accept all our terms and conditions do NOT give an order. 

Giving your order means automatic and unconditional acceptance of ALL our terms and conditions.

All the prices in this site include VAT (Value Added Tax). No tax return or VAT refund is possible for retail orders.

Please make sure you put a valid email address and also a daytime telephone number in case we need to contact you. If you choose UPS for shipping, the telephone number of the person that will receive the parcel is absolutely necessary. 

The shipping cost is automatically calculated when you give your order. You can see the shipping cost during check out, before you pay (as soon as you choose the country of destination and the shipping method).

 

Dispatch of orders

International orders are sent either by Air mail post, or by UPS courier. For more details please see shipping and delivery

No goods are sent unless they are fully paid for. 

We normally dispatch ordered goods the same day or the next business day and in very rare cases within two business days from payment.

During Christmas period (Dec.1 - Jan.10) you might experience some small postal delays.

All goods sent are in mint condition. We make every possible effort to pack the ordered goods in the best possible way, so you get your order in the best possible condition. In the unlikely event that goods are damaged by the carrier, this is the responsibility of the carrier and we should not be held responsible. If you receive a parcel with extensive external damage you should refuse to accept it and ask the carrier to send it back as unacceptable.

 

Delivery

We are ΝΟΤ responsible for any customs duties, or any other charges / expenses that may occur in your country's customs.

We are not responsible for possible delays in your country's customs.

Before you give an order please check what is allowed in your country and up to what value you are allowed to get parcels without paying custom duties. It is not possible for us to know the laws in every country and we could not be held responsible in any way if:

The money you pay for shipping  postage is only for shipping and do not include in any way any extra duties or charges that may occur in your country's customs.

· You have to sign to get the parcel. Please do not ask us to leave it at your front door.

Real online tracking is only possible for parcels sent by UPS. Online tracking for parcels sent by Air mail post usually is not very accurate / updated. Search for very delayed / lost parcels (sent by air mail) is possible, only through the Greek post office. It requires a written application and takes long time (40-80 days) to get an answer. We apply for a search at the post office only if a parcel is very delayed /possibly lost.

If you choose UPS for shipping and you are located in a distant remote / difficult to reach area, you may have to pay extra charge for delivering the parcel to the address you given us.

The shipping charge for USA does NOT apply to addresses in Alaska, Hawaii, Puerto Rico, Guam, Palau and Virgin Islands, or PO Box and APO/FPO Address, or any other address outside the Lower 48 States.

 

Undelivered parcels

Parcels sent by Air mail could be returned to us in the following cases. The parcel arrives at the address that you have given us, but: A. you do not take delivery of it because you are away, B. you refuse delivery, C. in case you have given us wrong address, D. the products you ordered are not allowed by your customs to be imported in your country, E. You were notified by the post office to get delivery but you did not go to collect the parcel F. for any other reason.

For parcels sent by air mail, if you ask us to send it again you will have to pay the shipping charge for the second delivery to you. The parcel will be resend only after we have received the undelivered parcel. The above does not apply to parcels that are lost in the post (an unlikely event).

Returns:

We accept returns of the goods you have ordered provided we are notified within one week of the receipt, and the return is